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What materials do you use in your jewellery?We use high-quality materials such as 18K gold, platinum, and ethically sourced diamonds and gemstones.
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Where are your products made?All of our products are crafted by skilled artisans in our exclusive workshops.
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What is SAINT'OLIVEIRA known for?We are known for our take on luxury bespoke jewellery, timepieces, and unique designs tailored to individual tastes.
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Do you offer international shipping?Yes, we offer shipping to many countries worldwide. Please check with our team for these policy for details.
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What payment methods do you accept?We accept credit cards, debit cards, PayPal, and bank transfers. Payment plans are available for select items.
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How do I contact client care (customer service) ?You can contact us at contact@saintoliveira.com or call us at +447852591898.
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Do I need an account to make a purchase?No, you can check out as a guest, but creating an account allows you to track orders and access exclusive offers.
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Do you offer free shipping?Yes, we offer free shipping on select orders. Please refer to our shipping policy for more details.
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Can I visit your physical store or workshop?We currently operate online but offer private appointments for bespoke creations upon request.
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Do you have a sustainability policy?Yes, we are committed to using ethically sourced materials and eco-friendly practices in our production. Click here to see our Sustainability Assessment.
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What is your return policy?We offer a 14-day return policy on non-custom items. Custom and personalized items are non-refundable.
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Can I cancel or modify my order after placing it?You can cancel or modify your order within a time frame discussed with our designing team of placing it. Custom orders cannot be modified once production begins. Unless advise or over ruled by our team.
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How can I check my order status?Log in to your account to track your order or use the tracking number provided in your shipping confirmation email. Alternatively, speak with Our Client Care team.
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What if I need to change my shipping address after placing the order?Please contact us immediately to update your shipping address. Changes are only possible before the order is shipped.
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How long will it take to receive my order?Standard in stock orders take 7-10 business days. Made to Order take 4-6 weeks for completion, include delivery time on expectancy. Custom and bespoke orders may take longer, depending on the complexity.
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Do you offer payment plans?Yes, we offer payment plans on certain high-value items. Please contact our team for more information.
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What should I do if my order is delayed?If your order is delayed, please contact our customer service team for assistance and tracking updates.
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How do I pay for a custom order?Custom orders require a deposit at the time of the order, with the remaining balance due upon completion. We will confirm the process, and send a dedicated secure link with an invoice.
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What are your shipping options and costs?We offer standard and expedited shipping. Rates vary based on location and order value. Free shipping may apply to certain purchases.
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Do you offer international shipping?Yes, we ship internationally. Shipping times and costs depend on the destination.
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How long will my order take to arrive?Standard shipping typically takes 7-10 business days, while international shipping may take 10-14 business days.
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Can I track my shipment?Yes, once your order has shipped, you will receive a tracking number via email.
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What happens if my order is lost or damaged during shipping?If your order is lost or damaged, please contact us immediately, and we will resolve the issue.
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Can I schedule a specific delivery date?We offer flexible delivery options for high-value orders. Contact us to arrange a specific delivery time.
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Are your products hypoallergenic?Yes, we use hypoallergenic materials such as platinum and 18K gold to ensure our products are safe for sensitive skin.
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Are your diamonds and gemstones ethically sourced?Absolutely, all our diamonds and gemstones are ethically sourced from conflict-free suppliers.
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What types of gemstones and metals do you use?We use a variety of high-quality gemstones, including diamonds, sapphires, and emeralds, alongside metals like platinum and 18K gold.
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Can I see a detailed description of the product materials?Yes, each product page includes detailed information about the materials used.
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How can I tell if my jewellery is authentic?Each piece comes with a certificate of authenticity, verifying its materials and craftsmanship.
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Are your pieces made to order?Yes, many of our pieces are made to order, ensuring unique designs tailored to your specifications.
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How can I care for my jewellery?Clean your jewellery regularly with a soft cloth and store it in a dry place. We recommend professional cleanings for long-term care. Please check our article on how to care for your jewellery here.
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Can I customise a piece from your collection?Yes, we offer customization options for most of our designs. Contact us to discuss your ideas.
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What customisation options are available?You can choose from different metals, gemstones, and engravings to create a truly personalized piece.
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How do I determine my ring size?Use our ring size guide or visit a local jeweller for an accurate measurement.
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Can I request custom engraving?Yes, engraving is available on select items. Contact us for more details.
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Do you offer bespoke or made-to-order services?Yes, we specialise in bespoke jewellery. Our team will work with you to create a one-of-a-kind piece.
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How long does it take to make a custom order?Custom orders typically take 4-6 weeks, depending on the complexity of the design.
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What if I want to modify a custom piece after ordering?Once production begins, modifications may not be possible. However, minor adjustments can be discussed on a case-by-case basis.
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How do I return an item?Contact our Client Care team to initiate a return. We’ll provide instructions for shipping the item back to us.
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What is your exchange policy?We offer exchanges on non-custom items within 14 days of purchase, provided the item is in original condition.
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Are custom or personalised pieces eligible for return?No, custom and personalised items are non-refundable.
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What should I do if my return is rejected?If your return is rejected, we’ll contact you with further information. Contact our support team for more assistance.
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How long does it take to process a return or exchange?Returns and exchanges are processed within 5-7 business days after we receive the item.
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Do you offer repair services?Yes, we offer repairs for our pieces. Contact us to request a repair.
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What does your jewellery warranty cover?Our warranty covers any manufacturing defects. It does not cover accidental damage or wear and tear.
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How do I initiate a repair request?Email us at contact@saintoliveira.com with your order details to request a repair.
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Do you offer cleaning services for jewellery?Yes, we offer professional cleaning services for our customers.
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Is wear and tear covered by your warranty?No, wear and tear are not covered, but we offer repair services for damaged items.
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Can you repair jewellery from another brand?No, we only repair SAINT'OLIVEIRA creations.
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Can I send a gift directly to someone?Yes, we offer direct shipping to gift recipients with the option to include a personalised message.
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Do you offer gift wrapping?Yes, we offer premium gift wrapping for all orders.
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Do you offer digital or physical gift cards?Yes, we offer both digital and physical gift cards.
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Can I include a personalised message with a gift order?Absolutely, you can add a personalised note during the checkout process.
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Do you offer corporate or bulk gifting options?Yes, please contact our sales team for information on corporate or bulk gifts.
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How do I find my ring size?Use our online ring size guide or visit a local jeweller for an accurate measurement.
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How do I choose the right bracelet size?Refer to our bracelet size guide, which provides measurements to help you select the best fit.
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What are the standard necklace sizes?Our necklaces come in standard sizes from 16 to 22 inches, with custom lengths available upon request.
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Can I request resizing for rings or bracelets?Yes, we offer resizing services for most of our jewellery.
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What should I do if I ordered the wrong size?Contact our Client Care team for assistance with resizing or exchanging your item.
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